Sales and Customer-Service Training

Use our professional actors in your corporate role-play training in order to achieve an excellence in sales and customer service.

Customer service defines your organisation’s reputation and is key to business success. Nonetheless, here in the UK we still have a reputation for being very bad at customer service.

It has also never been more important for businesses to focus on their selling techniques as the economic climate and retail sales continue to decline.

Investing in staff makes them value their jobs and feel valued in turn. Using professional role-play in staff training will engage personnel and help bring commitment to the training room and workplace. It is an excellent way to hone the good communication-skills that frontline workers need in abundance.

Find out more in a customer-service case study for Tower Hamlets.

Choose London Role Play, trusted for over a decade, to help develop workshops and provide you with the best professional role-play actors in the business. We can help you deliver sales and customer-service role-play training in:

  • After-Sales Care
  • Core Values
  • Customer Care
  • Customer Characteristics
  • Equality and Diversity
  • Exceeding Expectations
  • Handling Abusive Customers
  • Handling Complaining Customers
  • Handling Difficult Customers
  • Handling Difficult Situations
  • Handling Distressed Customers
  • Improving Your Welcome
  • Selling Technique
  • Telephone Skills
  • Up-Selling
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Phone: +44 (0)1273 208502
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